InfoBip

Cloud Native Technologies

On premise, technologies are hard to access by remote employees. Adopt cloud to gain flexibility and scalability

Digital instead of Physical Interactions

Customers are adopting modern digital channels fast. Favour chat applications and future-proof channels across all customer touchpoints

Self-Service

It is important to understand customer contact intent and offer ways to serve them as efficiently as possible. Integrate chatbots into customer journey

Single Customer View

Technology and organizational gaps are more visible than ever. Simplify and
improve employee experience with 360° customer view

Conversational UI

The future of customer engagement is conversational. Create great, personalized experiences at every stage of the journey

•  A customer engagement hub
  with advanced personalization
  and automation capabilities,
  helps you orchestrate
  communication across digital
  and mobile channels.
  • Easily manage omnichannel
  communications throughout
  the customer journey.
  • Personalize communication
  using customer data.
  • Save time with behaviour- based automation.

•  A chatbot-building platform
  for the easy creation and
  deployment of rule-based
  or AI chatbots over a variety
  of channels – WhatsApp,
  Facebook Messenger, Viber, Live
  Chat, SMS, and RCS. Natively
  integrated with contact centers
  thanks to easy API integration
  with other third party systems.
  • Use our professional services
  and expertise to develop
  smart and efficient chatbots.
  • Improve customer
  experience with smart virtual
  assistants.
  • Reduce customer service
  costs.

•  A digital-first cloud
  contact centre solution for
  personalized omnichannel
  interactions through a single
  interface that increases
  customer satisfaction and agent
  productivity.
  • Efficiently manage cross channel communication
  through a single interface.
  • Access to rich customer data
  and conversations history.
  • Communicate over digital
  channels customers prefer.
  • Reduce the volume
  of calls and costs with
  digital channels and
  easy automation.