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Dragon Applications

November 15, 2021

SAP Business One

November 18, 2021

InfoBip

The World’s Most Connected Cloud Communications Platform

With over 650 direct global telco connections across six continents, infobib is the number one choice to globally scale your customer communications – over any channel.

Cloud Native Technologies

On premise, technologies are hard to access by remote employees. Adopt cloud to gain flexibility and scalability

Digital instead of Physical Interactions

Customers are adopting modern digital channels fast. Favour chat applications and future-proof channels across all customer touchpoints

Self-Service

It is important to understand customer contact intent and offer ways to serve them as efficiently as possible. Integrate chatbots into customer journey

Single Customer View

Technology and organizational gaps are more visible than ever. Simplify and
improve employee experience with 360° customer view

Conversational UI

The future of customer engagement is conversational. Create great, personalized experiences at every stage of the journey

End-to-End Omnichannel Communication

Your Engine for Accelerating Digital Transformation

A customer engagement hub
with advanced personalization
and automation capabilities,
helps you orchestrate
communication across digital
and mobile channels.
• Easily manage omnichannel
communications throughout
the customer journey.
• Personalize communication
using customer data.
• Save time with behaviour- based automation.

A chatbot-building platform
for the easy creation and
deployment of rule-based
or AI chatbots over a variety
of channels – WhatsApp,
Facebook Messenger, Viber, Live
Chat, SMS, and RCS. Natively
integrated with contact centers
thanks to easy API integration
with other third party systems.
• Use our professional services
and expertise to develop
smart and efficient chatbots.
• Improve customer
experience with smart virtual
assistants.
• Reduce customer service
costs.

A digital-first cloud
contact centre solution for
personalized omnichannel
interactions through a single
interface that increases
customer satisfaction and agent
productivity.
• Efficiently manage cross channel communication
through a single interface.
• Access to rich customer data
and conversations history.
• Communicate over digital
channels customers prefer.
• Reduce the volume
of calls and costs with
digital channels and
easy automation.